IGT Customer Satisfaction survey results January to June 2011

UIP Customer Satisfaction survey results January to June 2011

IGT Customer Satisfaction survey results July to December 2010

UIP Customer Satisfaction survey results July to December 2010

UIP Customer Satisfaction survey results January to June 2010

IGT Customer Satisfaction survey results January to June 2010

UIP Customer Satisfaction results – July to December 2009
Executive Summary of feedback received from UIP customers

IGT Customer Satisfaction results - January to June 2009
Executive summary of feedback received from IGT customers

UIP Customer Satisfaction results – January to June 2009
Executive Summary of feedback received from UIP customers

IGT Customer Satisfaction results - January to June 2009
Executive summary of feedback received from IGT customers

UIP Customer Satisfaction results - July to December 2008
Executive Summary of feedback received from UIP customers

IGT Customer Satisfaction results - July to December 2008
Executive summary of feedback received from IGT customers

UIP customer satisfaction survey results - January to June 2008
Executive summary of feedback received from UIP customers

IGT customer satisfaction survey results - January to June 2008
Executive summary of feedback received from IGT customers

UIP/IGT Briefing Note 19 - Introduction of standard charges for new UIP/IGT self connections to National Grid’s gas distribution network.
From 1 November 2008 National Grid will be introducing new standard charges for all self connections to its gas distribution network.

Revision to Application for a low/medium pressure connection not exceeding 63mmdiameter to the National Grid network - UIP/IGT Briefing Note18

UIP/IGT Briefing Note18 - Questions and answers

Changes to National Grid's connections charging, pursuant to Condition 4B (paragraph 5) of our Gas Transporter Licence.

Introduction of charges for final connections undertaken by UIP/IGT customers - with effect from 3 November 2008
The introduction of standard charges for the submission of self connection requests - where National Grid will not be undertaking the connection.

IGT customer satisfaction survey results - July to December 2007
Executive summary of feedback received from IGT customers

UIP customer satisfaction survey results - July to December 2007
Executive summary of feedback received from UIP customers

Notice of revised standard charges for meter box repairs from 1 July 2008
National Grid's standard charges for repairs to meter boxes are being updated with effect from start of business on Tuesday 1 July 2008.

Notice of revised standard connection charges
Notification of changes to National Grid's standard connection charges with effect from 1 April 2008

Notice of revised standard connection charges
Notification of changes to National Grid's standard connection charges with effect from 1 April 2008

Notification of introduction of pre-payment for new connections, service alterations and service disconnections under National Grid Siteworks Terms for (below 7barg) Infrastructure Works

UIP customer satisfaction survey results - January to June 2007
Executive summary of feedback received from UIP customers

IGT customer satisfaction survey results - January to June 2007
Executive summary of feedback received from IGT customers

National Grid proposal to direct connection customers to third party providers
Your views are invited on a proposal to introduce a new facility to National Grid's website that will allow customers to be directed to third party providers for a competitive quotation

Changes to National Grid's SAP accounting system - Customer presentation
5 September 2007 - Customer presentation

Changes to Natioanl Grid's SAP accounting system
5 September 2007 - Customer communication.

IGT customer satisfaction survey results - July to December 2006
Executive summary of feedback received from IGT customers

UIP customer satisfaction survey results - July to December 2006
Executive summary of feedback received from UIP customers

T/SP/NP/10/E
National Grid's specification for defining pipes as mains and services

National Grid's consultation response
National Grid's response to the consultation on developing competition in connection services.

Developing competition in connections services - A public Consultation by National Grid.
Proposed modifications to the requirements on third parties requesting connections to National Grid's distribution network.

Notification of changes to National Grid Siteworks Terms for (below 7barg) Infrastructure Works

UIP Customer Satisfaction Survey Results - January to June 2006
Executive Summary of feedback received from UIP customers.

Standard Charges for Final Connection of UIP/IGT Infrastructure to National Grid's Gas Distribution Network
UIP/IGT Standard Final Connection Charges - Effective 1 November 2006

Introduction of Standard Charges for Final Connections of UIP/iGT Gas Infrastructure to National Grid'S Gas Distribution Network System.
With effect from 1 November 2006 National Grid are introducing new standard charges covering the final connection of gas infrastructure laid by UIP/iGT's to National Grid's gas distribution network ...

Standardisation of Gas Distribution Technical Standards
A project has been initiated to develop a suite of Gas Distribution Technical Product Standards, as a result of an agreement between the Gas Distribution Networks.