Customer guides and checklists for submitting online requests
We recommend that you first print off and complete the relevant checklist to assist with your web application.
Checklists
Checklist - New Gas Connections
Checklist - Gas Service Alters
Checklist - Gas Disconnections
Customer guidance
Customer Guidance: Non-Standard Alterations
Customer Guidance: Gas Supply Alterations
Customer Guidance: Gas Disconnections
Quotation Charges and Service Category Table
Customer Guidance: Non-Standard Gas Supply Connections
Customer Guidance: New Gas Supply Connections
B2B User guide & training manual
Application Forms
Non-Standard Connection & Alteration Application Pack
Additional information for Booster/Compressor details (I&C only)
Meter Box Spares
Frequently asked questions
Detailed Work Types
A list of National Grid's 'work types' associated with repairs to meter boxes (cupboards/housing). Use this document to identify the kind of meter box you have.
Customer Guidance: Domestic Meter Box Spares
Other documents
Quotation Accuracy Scheme
Upgrading / downgrading your gas supply
Trenches and ducting for new gas supply connections only
Many of the files available to download on this page are Acrobat PDF files. To access these you will need Acrobat Reader which is available from the Adobe web site.