You can download a detailed step by step guide

You can also download a checklist to obtain your answers on before you apply.

Step 1: Select property

Site address: This is the address at which you want the works to be carried out. Where the property is a new building and a full postal address has not been assigned, please register the property with the post Office then either; try again online in 10 working days or contact us.

Step 2: Answer work requirements

Select your service: Please select ‘Domestic Meter Box Spares and Repairs’, then select; ‘Domestic Meter Box Spares and Repairs’.
Select ‘Enter Job Details’. 

Please answer the questions in the order which they appear.

• Please select product/service: Select from the list of products the type of repair or spare you need to order. Consult Meter Box Pictures  to help you with your selection or follow the link to this guide by selecting ‘Images’ as you raise your order.
• Meter Location: It will help us if you request a repair to your meter box if you can supply the meter location.
• Meter Point Reference Number: It will help us if you request a repair to your meter box if you can supply the Meter Point Reference Number so we can repair the correct box, especially if your meter box is situated with other meter boxes.
• Daytime telephone number: If we need to contact you or your representative/customer at the property about your request we require a daytime contact number to do so.
• Select ‘Next’ in the bottom right of the screen. On the following screen ‘Add to shopping basket’ followed by ‘Go to order summary’.
• Additional information: Please use this section for any other information you feel is relevant to the site that has not been covered in the Items above.
  If you or the tenant are registered disabled or we require a password prior to visiting the property, please let us know.
  If there are any other site considerations we should be aware of, then please detail these here.

Step 3: create account and finalise order

• Account creation/correspondence address: This is to record from who the request has come from. This is the address we will use for all correspondence relating to this request and the address we will use as the billing address.
• Payment: Please select your payment method. If you select to pay by card you may be taken to your bank to confirm payment. If you select ‘Pay Later’ you can return within the next 45 days and accept your order online.
• Submit order: You must submit your order for us to receive your order. You will receive your order reference only when you have submitted your order. Any card payments will also only be taken when you have submitted your order.

Next steps

• Start and end date: Once we have received your acceptance of the work, all payments, plus any outstanding documents for example Consent Form we will contact you within 20 working days to provide you with a start and end date for your work.