From these pages you can apply online for a  quotation for a new gas service, to move your gas meter or service pipe, disconnect from gas or order spares or repairs to your meter box. Please contact us if you require assistance.

Please review our Gas Services guide for a brief explanation of the services we can offer.

National Grid can only provide a quotation for Gas Services where we own the gas pipes. Where do we provide these services?

All requested work is charged. You will only receive a formal quotation for work when you apply but you can get an indication of how much your work may cost without applying by reviewing our indicative charges.

Apply online

The quickest way to request work is to apply online for an instant quotation. Once you have paid for and accepted your quotation (which you can also do online) your work will be in our validation and planning process. If you applied, accepted and paid for your quotation today, what is the earliest date we could do your work?

Apply for a quotation online

I wish to return to my account to accept/pay for or track the progress of an existing order

Apply by application form

You can also apply for your work by application form. Please be advised applying this way is much slower than online because of postage times between you and us as well as the processing time it takes for us to raise your quotation.

Download a paper application pack

Apply to other companies

National Grid are not the only company that can provide these services.

Apply for a quotation from another company

Further help

For further help with the services National Grid can offer or for assistance with where to go to get help with services we cannot offer:

Go to our further help pages

Your work request may be affected by restrictions to the work that can be carried out during the 2012 Olympics. More details

From June 12th 2012 you may be required to pay the TMA (Traffic Management Act) Charges if your request falls within Barnsley, Doncaster, Rotherham or Sheffield Highway Authorities. These charges are part of St Helens' road strategy scheme and as such are additional costs National Grid will incur and regretfully pass on to you in addition to the cost of your work. Details of any charges will be shown as you create your request and on the quotation letter,

Customer service

Good customer service is a high priority within National Grid and when our customers tell us they are unhappy with any aspect of the service they have received, we do our best to take action to put it right. Please contact us and we will try to resolve your issue.

We value customer feedback so we can improve the service we offer to our customers. Please take a few minutes to complete our website feedback questionnaire, Alternatively, please contact us.

If you are not happy with the service National Grid has provided and wish to make a complaint, please review our complaint process.

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