We recognise that we may not always succeed in wholly resolving your complaint.  If you are not happy, you can, at any time, refer to and seek the assistance of energywatch, an independent consumer organisation created by Parliament to protect the interests of all domestic and commercial gas and electricity customers.  Energywatch will investigate your complaint but will expect that you first approach National Grid for help in resolving any problems.  You can contact them on:

Consumer Helpline: 0845 9060708

Typetalk for hearing impaired consumers: 18001 0845 9060708

Website: www.energywatch.org.uk

This Code of Practice has been subject to consultation with energywatch and approved by Ofgem.