National Grid’s recruitment procedures involve appropriate background checks.
You can expect our staff and contractors:
- are fit and proper persons to enter your home and to be courteous at all times
- to be fully trained and appropriately qualified
- to explain how to contact the gas emergency service
- to show you an identity card (all authorised National Grid staff and contractors will show you an identity card. Included on the card is a phone number to call if you wish to confirm the identity of the caller).
National Grid's identity cards display a:
- photograph of the individual
- telephone number to verify the identity of the person
(National Grid takes all the necessary steps to ensure that all ID cards are returned when an employee leaves the company or following expiry date of the card).
If you require further information, please contact National Grid on 0845 605 6677.