National Grid’s Code of Practice sets out when and how you might expect to be contacted by National Grid and how you can get in touch with us to enquire or complain about any service we provide.

It also details the steps National Grid takes to make sure that only properly trained, National Grid staff or contractors make visits to your home and the special services available for customers who are blind, partially sighted, deaf or hearing impaired

The Code of Practice is available to download in English and large print and multiple languages. 

For a printed, Braille or audio CD copy please contact:

Customer Support Team
National Grid
Distribution Support
Lakeside House
The Lakes
Northampton NN4 7HD
Tel: 0845 070 0203