How you can contact National Grid

 

For additional information please refer to the full version of our Code of Practice.

IF YOU SMELL GAS
All calls to this emergency number are recorded and may be monitored for training purposes.		 Call us free* 24 hours a day
Every day of the year
*some mobile providers may charge for this call		 0800 111 999
Deaf or hearing impaired
and have a Minicom or Textphone		 0800 371 787
English not your first language?
We will find an interpreter who can translate for you.		 0800 111 999
General enquiries 0845 605 6677
To obtain your meter point reference number (MPRN) 0870 608 1524
To obtain details of your gas supplier 0870 608 1524

For complaints

  • write
  • email or
  • telephone

To obtain a copy of our Standards of Service or a copy of our Code of Practice

Customer Support Team
National Grid
Lakeside House
The Lakes
Northampton NN4 7HD
E Mail:

customersupport@uk.ngrid.com

 

 0845 070 0203
For complaints relating to the installation, removal, exchange or maintenance of a National Grid meter 0845 606 6766

What to do if you smell gas

  • Don’t smoke or strike matches
  • Don’t turn electrical switches on or off

  • Do put out naked flames
  • Do open doors and windows
  • Do keep people away from the area affected
  • Do turn off the meter at the control valve

Call our 24-hour gas Emergency Number 0800 111 999*.

If you are deaf or hearing impaired and have a Minicom or Textphone the number to call is 0800 371 787.

*All calls to the National Gas Emergency Service and National Enquiry lines may be recorded and monitored.

Code of Practice

The Code of Practice is available in a wide variety of formats and languages.