How you can contact National Grid Gas Distribution

IF YOU SMELL GAS:

IF YOU SMELL GAS call our 24-hour emergency number 0800 111 999 or 0800 371787 for Minicom or Textphone users

If you smell gas you can call us free* on our 24-hour Gas Emergency Numbers:

  • 0800 111 999
  • (0800 371 787 for minicom or textphone users who are deaf or hearing impaired)

All calls to this emergency number are recorded and may be monitored for training purposes.

If English is not your first language we will find an interpreter who will translate for you.

* Some mobile providers may charge for this call.

 

If you have a general enquiry or complaint:

General Enquiries

Call: 0845 835 1111

Email: customersupport@uk.ngrid.com

Or write to:
Customer Support Team
National Grid
Lakeside House
The Lakes
Northampton
NN4 7HD

 

Complaints

Please see the additional information on our Customer Satisfaction and Complaints page.

Call: 0845 070 0203 select option 2 (All calls are recorded and may be monitored for training purposes.)

Email: box.complaints@uk.ngrid.com

Or write to:
Customer Support Team
National Grid
Brick Kiln Street
Hinckley
Leicestershire
LE10 0NA

 

To obtain details of your Meter Point Reference Number (MPRN) or Gas Supplier:

Call: 0870 608 1524

 

For all other National Grid enquiries please visit the 'Contact Us' link at the top of each page on this web site.

What to do if you smell gas

Code of Practice