How you can contact National Grid Gas Distribution

IF YOU SMELL GAS:

IF YOU SMELL GAS call our 24-hour emergency number 0800 111 999 or 0800 371787 for Minicom or Textphone users

If you smell gas you can call us free* on our 24-hour Gas Emergency Numbers:

  • 0800 111 999
  • (0800 371 787 for minicom or textphone users who are deaf or hearing impaired)

All calls to this emergency number are recorded and may be monitored for training purposes.

If English is not your first language we will find an interpreter who will translate for you.

* Some mobile providers may charge for this call.

 

If you have a general enquiry or complaint:

General Enquiries

Call: 0845 605 6677

Email: customersupport@uk.ngrid.com

Or write to:
Customer Support Team
National Grid
Lakeside House
The Lakes
Northampton
NN4 7HD

 

Complaints

Please see the additional information on our Customer Satisfaction and Complaints page.

Call: 0845 070 0203 select option 2 (All calls are recorded and may be monitored for training purporses.)

Email: box.complaints@uk.ngrid.com

Or write to:
Customer Support Team
National Grid
Brick Kiln Street
Hinckley
Leicestershire
LE10 0NA

 

To obtain details of your Meter Point Reference Number (MPRN) or Gas Supplier:

Call: 0870 608 1524

 

For all other National Grid enquiries please visit the 'Contact Us' link at the top of each page on this web site.

Severe weather affecting National Grid works

We would like to thank you for your patience during the recent severe weather.

We received many more emergency calls than normal and had to concentrate on emergency work and gas supply losses.

The weather has now improved and we are working hard to catch up on the backlog of outstanding non-emergency calls.

What to do if you smell gas

  • Turn off the gas at the meter unless the meter is in a cellar/basement
  • Don’t smoke or strike matches
  • Don’t turn electrical switches on or off
  • Do put out naked flames
  • Do open doors and windows
  • Do keep people away from the area affected 

  Call our 24-hour gas Emergency Number
0800 111 999*.

If you are deaf or hearing impaired and have a Minicom or Textphone the number to call is 0800 371 787.

*All calls to the National Gas Emergency Service and National Enquiry lines may be recorded and monitored.

Code of Practice