National Grid may need to visit you to deal with a reported gas emergency. If it is necessary - for safety reasons - to disconnect the gas supply to your home we will provide you with alternative temporary heating and cooking facilities if you are on the Priority Service Register (PSR) run by your gas supplier.

However, it is National Grid’s policy to be sympathetic to the needs of other customers.  We will always try to make sure that in exceptional circumstances, temporary heating and cooking needs are met on a case-by-case basis.

When we call, please tell us if you have any special needs we should know about such as:

• You are disabled, chronically sick or of pensionable age
• You live with anyone who is disabled, chronically sick or of a pensionable age        

                                                                                        
* Failure to provide alternative heating and cooking to those customers on the PSR under our standards of service will attract a compensation payment.

More information about gas safety