National Grid owns and operates the National Transmission System throughout Great Britain and owns and operates a significant Gas Distribution network throughout the heart of England. Below are links to questions frequently asked by our gas customers.

For the latest on UK gas incidents please see our incidents page.

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Actor and broadcaster, Peter Duncan, who thrilled viewers with his daredevil exploits in BBC1’s ‘Blue Peter’ and ‘Duncan Dares’ has turned the spotlight firmly on safety as he reminds everyone what to do should they smell gas. 

This recording has been made as part of National Grid's gas safety campaign.

• Sponsorship deal sees safety message hit home
  

If you smell gas or are worried about gas safety, you can call 0800 111 999 at any time, day or night. Your call will not cost you anything*.

Just pick up the phone, dial the number and you will be put through to a trained operator who will take all the details.

If you are deaf or hearing impaired and have a Minicom or Textphone the number to call is 0800 371 787.

*All calls to the National Gas Emergency Service and National Enquiry
 lines may be recorded and monitored

• More information about gas safety