Connection to National Electricity Transmission System (NETS): contacts for industry only.
If you have an electricity enquiry for a domestic property or a small/medium industrial property (not a power station) please contact your local Distribution Network Operator.
If you have a gas based enquiry then please see the gas section of the National Grid website. National Grid Gas
Electricity Transmission Enquiry
If you have a general query or are unsure who to contact then you can submit a query to transmissionconnections@uk.ngrid.com or ring the Customer Services team phone on +44 (0)1926 654634
If you have a query relating to submitting an application or discussing an existing application please contact the relevant Team Leader or your Customer Agreements Manager you can find their details on the relevant team page.
Securities Enquiry
If you have a query regarding the security options available to you or the level of securities that you have been allocated please contact your Customer Agreements Manager or the relevant Team Leader.
Contacts
Electricity enquiries
For domestic or small / medium industrial property electricity connections, please contact your local electricity network operator
Charging and revenue (electricity and gas)
Electricity charges for generators, suppliers, distribution network operators and directly connected customers; gas transportation charges.
Escalating an issue
The process for escalating an issue or query
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