|
KPI |
Target |
Results |
| Employees |
|
Employee engagement index (percent) |
To increase |
11/12: 66 10/11+: 09/10: 68 |
|
Employee lost time injury frequency rate (injuries per 100,000 hours) |
Zero |
11/12: 0.18 10/11: 0.18 09/10: 0.15 |
| Shareholder value |
|
Adjusted earnings per share (pence)* |
To increase |
11/12: 51.3 10/11: 50.9 09/10: 48.6
|
|
Group return on equity
|
To increase |
11/12: 10.9 10/11: 10.8 09/10: 12.6
|
|
Regulated controllable operating costs (% of regulated assets)& |
To decrease |
11/12: 6.7 10/11: 7.2 09/10: 7.5
|
| Network reliability |
|
Electricity delivered by the UK electricity transmission system as a proportion of electricity demanded (percent) |
99.9999 |
11/12: 99.999999 10/11: 99.9999 09/10: 99.9999
|
|
Gas delivered by the UK gas transmission system as a proportion of gas demanded (percent) |
100 |
11/12: 100 10/11: 100 09/10: 100
|
|
MWh lost on our US electricity transmission system ( MWh) |
|
11/12: 558 10/11: 414 09/10: 147
|
|
Gas distribution UK network reliability (percent) |
99.999 |
11/12: 99.999 10/11: 99.999 09/10: 99.999
|
|
Average time the average customer is without power over the year from our US electricity distribution network (minutes) |
|
11/12: 121 10/11: 123 09/10: 114 |
| Customer satisfaction |
|
Gas distribution UK (quartile ranking) |
To improve |
11/12: 3rd 10/11: 4th 09/10: 4th |
|
Gas distribution US - residential (quartile ranking) |
To improve |
11/12: 3rd 10/11: 2nd 09/10: 3rd |
|
Gas distribution US - commercial (quartile ranking) |
To improve |
11/12: 3rd 10/11: 4th 09:10: 2nd |
|
Electricity Generation & Distribution - residential (quartile ranking) |
To improve |
11/12: 3rd 10/11: 3rd 09/10: 4th |
|
Electricity Generation & Distribution - commercial (quartile ranking) |
To improve |
11/12: 2nd 10/11: 2nd 09/10: 3rd
|
| Environment |
|
Percentage reduction in greenhouse gas emissions baseline (percent) |
80% by 2050; 45% by 2020 |
11/12: 55 10/11: 51 09/10: 55
|