|
KPI |
Target |
Results |
| Employees |
|
Employee engagement index
(percent) |
To increase |
11/12: 66
10/11+:
09/10: 68 |
|
Employee lost time injury frequency rate
(injuries per 100,000 hours) |
Zero |
11/12: 0.18
10/11: 0.18
09/10: 0.15 |
| Shareholder value |
|
Adjusted earnings per share
(pence)* |
To increase |
11/12: 51.3
10/11: 50.9
09/10: 48.6
|
|
Group return on equity
|
To increase |
11/12: 10.9
10/11: 10.8
09/10: 12.6
|
|
Regulated controllable operating costs
(% of regulated assets)& |
To decrease |
11/12: 6.7
10/11: 7.2
09/10: 7.5
|
| Network reliability |
|
Electricity delivered by the UK electricity transmission system as a proportion of electricity demanded
(percent) |
99.9999 |
11/12: 99.999999
10/11: 99.9999
09/10: 99.9999
|
|
Gas delivered by the UK gas transmission system as a proportion of gas demanded
(percent) |
100 |
11/12: 100
10/11: 100
09/10: 100
|
|
MWh lost on our US electricity transmission system
( MWh) |
|
11/12: 558
10/11: 414
09/10: 147
|
|
Gas distribution UK network reliability
(percent) |
99.999 |
11/12: 99.999
10/11: 99.999
09/10: 99.999
|
|
Average time the average customer is without power over the year from our US electricity distribution network
(minutes) |
|
11/12: 121
10/11: 123
09/10: 114 |
| Customer satisfaction |
|
Gas distribution UK
(quartile ranking) |
To improve |
11/12: 3rd
10/11: 4th
09/10: 4th |
|
Gas distribution US - residential
(quartile ranking) |
To improve |
11/12: 3rd
10/11: 2nd
09/10: 3rd |
|
Gas distribution US - commercial
(quartile ranking) |
To improve |
11/12: 3rd
10/11: 4th
09:10: 2nd |
|
Electricity Generation & Distribution - residential
(quartile ranking) |
To improve |
11/12: 3rd
10/11: 3rd
09/10: 4th |
|
Electricity Generation & Distribution - commercial
(quartile ranking) |
To improve |
11/12: 2nd
10/11: 2nd
09/10: 3rd
|
| Environment |
|
Percentage reduction in greenhouse gas emissions baseline
(percent) |
80% by 2050; 45% by 2020 |
11/12: 55
10/11: 51
09/10: 55
|