Key performance indicators and targets

Further information, including definitions of our KPIs, can be found on pages 44 and 45 of the Annual Report and Accounts 2012/13.

 

KPI

Target 

Results

Employees

Employee engagement index
(percent)

To increase

12/13: 63
11/12: 66
10/11+:

Employee lost time injury frequency rate
(injuries per 100,000 hours)

Zero

12/13: 0.17
11/12: 0.18
10/11: 0.18

Shareholder value

Adjusted earnings per share
(pence)*

To increase

12/13: 56.1
11/12: 50.0
10/11: 49.6

Group return on equity

To increase

12/13: 11.2
11/12: 10.9
10/11: 10.8

Regulated controllable operating costs
(% of regulated assets)&

To decrease

12/13: 6.6
11/12: 6.8
10/11: 7.3

Network reliability

Electricity delivered by the UK electricity transmission system as a proportion of electricity demanded
(percent)

99.9999

12/13: 99.99999
11/12: 99.999999
10/11: 99.9999

Gas delivered by the UK gas transmission system as a proportion of gas demanded
(percent)

100

12/13: 100
11/12: 100
10/11: 100

MWh lost on our US electricity transmission system
( MWh)

 

12/13: 346
11/12: 518
10/11: 414

Gas distribution UK network reliability
(percent)

99.999

12/13: 99.999
11/12: 99.999
10/11: 99.999

Average time the average customer is without power over the year from our US electricity distribution network
(minutes)

 

12/13: 105
11/12: 121
10/11: 123

Customer satisfaction

Gas distribution UK
(quartile ranking)

To improve

12/13: 3rd
11/12: 3rd
10/11: 4th

Gas distribution US - residential
(quartile ranking)

To improve

12/13: 3rd
11/12: 3rd
10/11: 2nd

Gas distribution US - commercial
(quartile ranking)

To improve

12/13: 4th
11/12: 3rd
10/11: 4th

Electricity  Generation & Distribution - residential
(quartile ranking)

To improve

12/13: 3rd
11/12: 3rd
10/11: 3rd

Electricity Generation & Distribution - commercial
(quartile ranking)

To improve

12/13: 3rd
11/12: 2nd
10/11: 2nd

Environment

Percentage reduction in greenhouse gas emissions baseline
(percent)

80% by 2050; 45% by 2020

12/13: 58
11/12: 55
10/11: 51

Not measured.
*Adjusted earnings excludes exceptional items, remeasurements and stranded cost recoveries
& Prior years restated on a constant currency basis