Social performance indicators (product responsibility)
PR1 Life cycle stages in which health and safety impacts of products and services are assessed and percentage of significant products and services subject to assessment
As a transporter of both gas and electricity (which are the products of other companies), we have an obligation to our employees, those who work with us and the general public to reduce their inherent ...
PR2 Total number of non-compliance with regulations and voluntary codes concerning HSE impacts
Non compliances
During 2010/11, we received two Improvement Notices in the UK from the Health and Safety Executive (HSE). The first was in relation to the maintenance of a short section of buried steel pipe running ...
EU25 Number of injuries and fatalities involving company assets
The safety of those who work with us
We believe everyone who works for us is entitled to high levels of safety, whether they are a direct employee or employed by one of our contract partners.
During 2010/11, we have seen a significant ...
The safety of the public
The safety of the public in the communities we serve is of prime importance to us.
The safety of the public in the communities we serve is of prime importance to us. In 2010/11, 52 members of the ...
The safety of our employees
Safety is critical both to business performance and to helping to define the culture of the Company for our employees. We recognise that our operations potentially give rise to risk and that some of ...
PR3 Type of product and service information required and percentage of products and services subject to such information requirements
Not directly applicable. However, we provide a wide range of information to the public on electricity and gas safety and precautions to take in cold weather.
PR5 Practices relating to customer satisfaction including results of surveys measuring customer satisfaction (add)
Customer service
In order to measure the degree to which our customers are satisfied with the service we provide, we use a KPI with five components: Ofgem’s UK gas distribution customer satisfaction score and ...
EU28 Power outage frequency
Network reliability
Our principal operations are critical to the functioning of the economies we serve. The reliability of our energy networks is one of our highest priorities after safety.
In the UK, the total amount ...
EU29 Average power outage duration
Network reliability
Our principal operations are critical to the functioning of the economies we serve. The reliability of our energy networks is one of our highest priorities after safety.
In the UK, the total amount ...
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