Our Framework for Responsible Business outlines how we will achieve these aims by managing our business in a responsible way. It explains how we take account of environmental, economic and societal issues when we make our business decisions. Our Standards of Ethical Business Conduct, global policies and public position statements support the framework.
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Building strong partnerships
We will treat our customers fairly and deliver a safe, reliable and efficient service.
We will communicate clearly, listen to feedback and make it as easy as possible for people to deal with us. We will also help our customers with their energy needs and make sure they know how to use electricity and gas safely, responsibly and efficiently.
Operating in a safe, reliable and efficient way and focusing on customer service are important to our relationship with our regulators, as it builds trust. We will provide high-quality information and keep to rules and regulations. We will work in an ethical way and, most importantly, deliver our promises to provide efficient, reliable and affordable energy.
We will work with our business partners and suppliers, developing good relationships and working together effectively. |