Enquiries and feedback

Complaints or general enquiries - If you have a complaint concerning our gas distribution operations or a general enquiry about our operations in the UK, please e-mail our UK Customer Support team or telephone  +44 (0) 845 0700203 

UK Domestic gas connections - Information on how to arrange for a new connection or alter an existing connection in one of our networks. can be found on our connections site.

Requests for information on the location of lines, cables and pipes - If you are a developer in the UK and are enquiring about the location of electricity  overhead lines, underground cables or gas pipes, please refer to the Land and Development section of our UK website.

Electric and magnetic fields - In the UK, we have a specialist EMF Unit that responds to people's concerns, and is able to answer questions from individuals and organisations alike. The Unit can be contacted in the UK on 0845 702 3270 or via e-mail .

In the US, we have personnel who are trained to measure EMF in customer locations and along our transmission and distribution lines. Customers wishing to have EMF measurements taken should call National Grid's toll-free customer service line at 1-800-322-3223 in New England, or 1-800-NIAGARA (642-4272) in New York.

Carbon monoxide (CO) is a colourless, odourless and poisonous gas that can be given off as a result of the incomplete burning of gas by household appliances. 

National Grid operates the UK's National Gas Emergency Number (0800 111 999) across Great Britain, is the largest owner of gas distribution networks in Great Britain and is the Gas Transporter (GT)/Emergency Service Provider (ESP) for the North West, West Midlands, East Midlands, East Anglia and North London Regional areas. 

Reports or actual escapes of CO are responded to and made safe at no charge by the relevant Gas Transporter/Emergency Service Provider responsible for the network.  Under the GT/ESP's respective license conditions, the arrangement of work other than making safe is the responsibility of the consumer and/or their gas supplier.  More information on CO can be found on the CORGI website.

Advice for US residents can be found on our National Grid US website

Requests for corporate responsibility information

We welcome queries or requests for more information about our approach to corporate responsibility, our Framework for Responsible Business or our performance over the past year. We would also like to receive your suggestions for improving our "Operating Responsibly" pages.

Ian Gearing
Corporate Responsibility Manager
National Grid  plc
1-3 Strand
London
WC2N 5EH
United Kingdom

Tel: +44 (0) 20 7004 3132
Fax: +44 (0) 20 7004 3131

e-mail: csrinfo@ngrid.com