The following are performance highlights for our 2009/10 reporting year. More information on these, as well as other aspects of our performance, can be found in the '
our performance' section.
A Download version of our 2009/10 CR Review in PDF format is available in the
downloads section of this site.
Safety and occupational health
- Lost time injury frequency rate equated to 0.15 compared with 0.25 in 2008/09; a 40% decrease
- Employee lost time injuries fell to 86 compared with 140 in 2008/09
- 85 contractor lost time injuries compared with 108 in 2008/09
Customer service and network reliability
- Met all US gas distribution regulatory standards of service regarding service quality indices and performance measures; met all but one UK gas distribution regulatory standards of service
- Met all US electricity distribution regulatory standards of service
- Improved ranking in three of four J.D. Power customer satisfactory surveys in US
Environment
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55%* reduction in our scope 1 and 2 greenhouse gas emissions compared with our 1990 baseline
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Scope 1 and 2 greenhouse gas emissions were approximately 8.8* million tonnes carbon dioxide equivalent, compared with 11.3 million tonnes in 2008/09
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Significant environmental incidents directly associated with our operations fell to 10 compared with 12 in 2008/09 - there were no contractor-related incidents compared with 4 last year
Employees
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Achieved an Employee Engagement Index* of 68% for our 2010 Employee Survey compared with 70% for the 2009 survey
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13.5% of our workforce are black or minority ethnic compared with 13.2% in 2008/09; 22.7% of our workforce are female compared with 22.6% last year
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A Stonewall top 100 company for a second year and scored 100% for the third successive year in the US Human Rights Campaign’s Corporate Equality Index
Economic development
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Over £3.3 billion invested in new assets during 2009/10; a total of £14 billion over the past 5 years
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Forecasting up to £22 billion of investment over the next 5 years
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Over the past five years, ordinary dividends per share have grown by 62%
Society
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Invested some £11 million in support of community initiatives and relationships across our operations
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82% increase in volunteer hours in company time for Special Olympics Great Britain compared with 2008/09
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Launched School Power in the UK – a new programme of activities to enrich the teaching of energy, forces and materials. Launched Engineering Pipeline in the US – a six year development programme that creates a recruitment pathway to inspire promising students to pursue an education and career in engineering