Safety and occupational health

• Employee lost time injury frequency rate rose to 0.18, compared with 0.15 in 2009/10
• Employee lost time injury frequency rate has decreased by 36% over past five years 
• Employee lost time injuries rose to 96, compared with 86 in 2009/10. The principal causes of lost time injuries were road traffic collisions, musculoskeletal injuries and slips, trips and falls.
• 51 contractor lost time injuries, compared with 85 in 2009/10; a 40% decrease  
• Employee sickness absence rate fell to 2.82% ,compared with 2.87% in 2009/10

Customer service and network reliability

• Met all New York regulatory reliability targets for the third year in a row
• Improved ranking in three of four J.D. Power  US customer satisfactory surveys
• Our US contact and support centre handled 14.5 million calls, conducted 850,000 customer office interviews and responded to 90,000 customer emails.
• Severe winter weather in the UK led to us failing several of our emergency standards of service. We met all but one of our other regulatory standards
• The Edison Electric Institute presented an award to National Grid for our response to a storm on 13 and 14 March 2010, which affected nearly 270,000 LIPA customers

Environment

• 51% reduction in our scope 1 and 2 greenhouse gas emissions compared with our 1990 baseline; a 4% increase against our baseline compared with 2009/10 
• Scope 1 and 2 greenhouse gas emissions were approximately 9.7 million tonnes carbon dioxide equivalent, compared with 8.8 million tonnes in 2009/10 
• Significant environmental incidents directly associated with our operations fell to 9, compared with 10 in 2009/10 - there were no contractor-related incidents, the same as 2009/10 
• Attracted fines totalling $73,000  for environmental citations In the US, compared with $0 in 2009/10
• Around 94% of employees at 31 March 2011 working to certified ISO 14001 environmental management systems

Employees

• 13.5% of our workforce are black or minority ethnic, the same as 2009/10
• 22.3% of our workforce are female compared with 22.7% last year
• A Stonewall top 100 company for a third year and scored 100% for the fourth successive year in the US Human Rights Campaign’s Corporate Equality Index
• Over 97,000 learning hours were delivered in professional and leadership development; nearly one million learning hours in technical development
• Significant investments made in expanding our Eakring, Nottinghamshire and Millbury, Massachusetts learning centres

Economic development

• Over the past nine years, since the merger with Lattice Group plc, National Grid’s total dividend for the year has increased from £265 million for 2001/02 to £1,275 million for 2010/11, an increase of 381%.
• Over £3.6 billion (£3.46 billion excluding joint ventures)invested in new assets during 2010/11
• On target to invest a total of £19 billion in the four years to the end of March 2015
• 64.1 gigawatts (GW) of generation with signed connection agreements to connect to the UK transmission network by the end of 2020, including 35.8 GW of renewable generation
• Grain LNG phase III started full commercial operation, the first operating day for all three phases at Grain. The terminal now has 1 million cubic metres of storage capacity and has a capacity of approximately 650 GWh per day
• In the US, we connected 42,416 new gas heating customers

Society

• Invested nearly £13 million in support of community initiatives and relationships across our operations
• Direct donations to charitable organisations amounted to £0.8 million, compared with £1.1 million in 2009/10
• Extended our Special Olympics Great Britain (SOGB) charity partnership, as Premier Partner, for a further three years through to 2013.
• Donated more than $3 million (£1.9 million) to the US United Way campaign.
• Joined City Year London - City Year is a project that has a proven track record in the US of improving young lives
  Launched a public consultation on our approach to undergrounding new electricity transmission lines