ADS holder queries
Queries from ADS holders should, in the first instance, be addressed to the Depositary, The Bank of New York:
The Bank of New York
Shareholder Relations
PO Box 11258
Church Street Station
New YorkNY 10286-1258
telephone (US): +1-800-466-7215
telephone (international): +1-610-312-5315
e-mail: shareowners@bankofny.com
www.adrbny.com
If you smell gas or are worried about gas safety in Britain, you can call 0800
111 999* at any time, day or night. Your call will not cost you anything. Just
pick up the phone, dial the number and you will be put through to a trained
operator who will take all the details.
*calls are recorded and may be monitored.