2011/12 Annual Strategic Actions

Shared actions

Improve our customer experience and advance performance by at least one quartile in all areas
Deliver key employee and performance programmes that underpin 2011/12 objectives
Deliver cost reductions by further leveraging support activity efficiencies, improve the buying experience and increase transparency of procurement savings
Deliver common key processes and execute on best practice initiatives, e.g. asset management
Develop a longer-term financing strategy to support our plans for growth.

Implement the new US organisational model by July 2011 and deliver cost reductions of $200m
Implement a common systems platform to enable an integrated, process-led US business
Establish rate case filings that deliver the expectations of our customers and shareholders in 2011/12
Develop options to ensure contribution to the continued growth of the company.

Work with Ofgem and other stakeholders to implement a successful rollover for TPCR4 and submit final proposals for RIIO-T1 and RIIO-GD1 plans
Ensure successful delivery of the core investment programme, e.g. £2.3bn of capex
Deliver the Gas Distribution Transformation Programme
Deliver on new growth areas, e.g. CCS, interconnectors and offshore network.