We have a diverse range of external stakeholders including employees, suppliers, customers, regulators, government and local communities. We strive to be open and constructive in our dealings with external audiences.
Our relationship with stakeholders is critical to our future success. Our strategy involves improving these relationships by focusing on the areas that are important to them, such as the quality of service we provide to customers, the quality of information we provide to regulators and the way we address the concerns of, and interact with, all our stakeholders.
In this section, we highlight how we have engaged and developed our relationships with some of our key stakeholders during 2012/13.
More detailed information on our stakeholder relationships can be found on the National Grid USA and National Grid UK websites.