Operational and NETA related queries
If you have any Operational and NETA related queries, please contact the National Grid helpdesk as follows:
Call 0800 085 4806 - you will be presented with four options:
If you are a shipper select option 1 (this is gas only)
If you require an update on an existing call select option 2 (electricity / gas)
If you wish to log a new information system related call select option 3 (electricity / gas)
If you wish to log a new call on the operation of the electricity market select option 4 (this is electricity only)
Overseas callers should use +44 1246 524081 to contact the Service Centre
email isservicecentre@uk.ngrid.com
The National Grid Service Centre is open 24 hours a day each day of the year for reporting issues.
If you smell gas or are worried about gas safety in Britain, you can call 0800
111 999* at any time, day or night. Your call will not cost you anything. Just
pick up the phone, dial the number and you will be put through to a trained
operator who will take all the details.
*calls are recorded and may be monitored.