Chief Executive’s Review
- Introduction
- Financials
- Strategy
- Our operating model
- Investing for growth
- Safety
- Climate change
- People and talent
- Looking forward
Looking forward
The next year will be another busy one as we:
- look to realise improved efficiency and customer service from our new operating model;
- continue to deliver on our capital investment programme;
- take a leadership role in key UK and US policy areas, such as climate change, and begin to embed our carbon budgets; and
- grow awareness of our brand in the UK and US.
Along with all of the Executive team, I am immensely proud of our employees. Their dedication often goes unnoticed by the general public but occasionally, usually in very challenging circumstances such as the floods in the UK last summer or the storms this past winter in the US, they come to the public’s attention for their incredible professionalism and determination to safeguard life and property in very difficult conditions. Six of our employees were recognised in the Queen’s New Year’s Honours List for their efforts. I would like to congratulate them and every one of our employees involved in a fantastic effort.
Steve Holliday
Chief Executive