Chief Executive’s Review
- Introduction
- Financials
- Strategy
- Our operating model
- Investing for growth
- Safety
- Climate change
- People and talent
- Looking forward
Our operating model
We believe that owning and operating complementary businesses in the UK and US provides us with a great opportunity to create value for our shareholders and superior service for our customers. This belief underpins our commitment to be more integrated in everything that we do. Across our operations, around 75% of our total costs relate to processes that are common and can be managed either globally or within our operating units. This means that, in addition to securing economies of scale, we can achieve even greater efficiency through being more disciplined and systematic about how we standardise these processes and systems to develop a ‘one National Grid’ operating model. The remaining 25% of costs are associated with more local practices needed to meet specific customers’ needs and particular regulatory environments.
Achieving this standardisation and applying our operating model will be an ongoing theme for the next three years and we have already made a good start.