Becoming more efficient through transforming our operating model and increasingly aligning our processes
We are in the process of transforming National Grid in line with our strategy.
Last year we successfully created our lines of business and established our shared services functions for procurement, information services, business development, human resources and finance.
During 2008/09, we have continued to transform our business, however, now that our lines of business and shared services functions are established we are focusing on transforming our operating model within each line of business.
We remain committed to our long-term aim of a global operating model and the convergence of operating principles, processes, systems and organisations. However, in order to maximise our near-term benefits and return on investments, our focus during the current year and in the short term is on maximising efficiencies in the operating model within each line of business.
Through targeted reductions in the number of processes, as well as through their standardisation and simplification, we aim to maximise efficiencies and reduce our costs.